At Rapid 97, privacy is more than just words on paper. It is a real responsibility we take seriously every day — from how we collect data to how we ensure your information stays protected from those who should not have it.
Our Data Protection Commitment
Six layers of protection we apply to safeguard the privacy of every Rapid 97 member
All data transmitted between your device and our servers Rapid 97 is protected by 256-bit SSL/TLS encryption — the same standard used by Malaysian banking institutions.
Member personal information is stored in a secured database accessible only to authorised personnel. Financial data is not stored directly — only secure transaction tokens are retained.
Rapid 97 never sells, rents, or shares your personal information with third parties for marketing purposes without your explicit consent.
You may request a copy of your personal data, update inaccurate information, or request data deletion at any time by emailing Rapid 97 support.
Data Protection Practices Rapid 97 is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA) — the primary legislation governing the processing of personal data in the country.
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This Privacy Policy explains how Rapid 97 ("Platform", "We") collect, use, store, and protect your personal information ("Data") when you register, log in, or use any services provided on the rapid97.biz website.
We at Rapid 97 understand that member trust is our most valuable asset. Over 850,000 Malaysian members have entrusted their personal information to us since 2019 — and we have never taken that responsibility lightly. This document is written in plain, straightforward language rather than confusing legal jargon, so you always know exactly what happens with your data.
This policy applies to all registered members Rapid 97 in Malaysia, including those accessing the platform via mobile phone, laptop, or tablet. By using the platform Rapid 97, you are deemed to have agreed to this Privacy Policy. If you do not agree, please discontinue use and contact us to close your account.
Important Note: This Privacy Policy forms part of Terms & Conditions Rapid 97 and should be read together with it.
Rapid 97 only collects data that is strictly necessary to provide services to you. We do not collect irrelevant or excessive information.
| Data Type | Example | Primary Purpose | Required? |
|---|---|---|---|
| Identity | Full name, date of birth | Age & identity verification | Yes |
| Contact | Email, phone number | Communication & Security | Yes |
| Finance | TnG Account, DuitNow | Deposits & Withdrawals | Yes |
| Technical | IP, browser, device | Security & Anti-Fraud | Automatic |
| Use | Games played, session duration | Platform improvements | Automatic |
Rapid 97 uses collected data solely for the following purposes. We will not use your data for any other purpose without obtaining your consent first:
Your data is used to create and manage your account Rapid 97 processing your deposits and withdrawals via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX, and ensuring all transactions are accurately and securely recorded.
Technical data and behavioural information are used to detect suspicious activity, prevent unauthorised access, and protect your account from misuse. This includes identifying logins from unfamiliar devices or locations.
When you contact the support team Rapid 97, your interaction history is used to provide faster and more effective assistance. This includes account records, transaction history, and previous communications.
Anonymised usage data is used to understand how members interact with the platform Rapid 97 — which games are most popular, which features are used most often, and where improvements need to be made.
If you consented during registration, Rapid 97 may send you information about promotions, new bonuses, and exclusive offers. You may withdraw this consent at any time.
Note: Rapid 97 will not use your data to make automated decisions that negatively affect you without human review. All account-related decisions involve review by our team.
Rapid 97 does not sell, rent, or trade members' personal data to any third party. This is a core principle we have never compromised on. However, there are limited situations in which data may be shared:
We work with third-party service providers who help us operate the platform Rapid 97, including payment providers (such as FPX gateway and Malaysian e-wallet processors), game providers (licensed gaming software companies), and cloud infrastructure services. All providers are bound by strict confidentiality agreements.
In certain circumstances, Rapid 97 may be required to disclose certain information to the relevant authorities pursuant to a valid court order or legal requirement in Malaysia. In such cases, we will notify you in advance where permitted by law.
As part of our commitment to complying with anti-money laundering (AML) laws, certain transaction information may be required to be shared with the relevant regulatory authorities.
Our Guarantee: Rapid 97 has never and will never sell members' personal data to advertisers, marketing companies, or any third party for commercial purposes.
Platform Rapid 97 uses cookies and similar technologies to enhance the user experience and ensure the platform functions properly. The following are the types of cookies we use:
These cookies are required for the platform's core functionality Rapid 97 and cannot be disabled. This includes login session cookies that keep you logged in while using the platform, security tokens to prevent CSRF (Cross-Site Request Forgery), and cookies for language preferences and interface settings.
These cookies help us understand how members use the platform — which pages are visited most frequently, how long sessions last, and where technical issues may arise. This data is used in anonymised form for ongoing platform improvements. Rapid 97.
You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the platform. Rapid 97. For guidance on managing cookies in Chrome, Firefox, or Safari, refer to your browser's help documentation.
Rapid 97 implements multiple layers of security to protect members' personal data from unauthorised access, loss, alteration, or unintended disclosure.
In the event of a data security breach affecting members' personal information, Rapid 97 committed to notifying affected members within 72 hours of becoming aware of an incident, in line with industry best practices.
As a member Rapid 97, you have certain rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights.
You may request a copy of all personal data we hold about you at any time. Requests will be processed within 14 business days.
If any data we hold about you is inaccurate or outdated, you may request an immediate correction through your account settings or by contacting support.
In certain circumstances, you may request the deletion of your personal data — particularly following account closure and the settlement of all outstanding obligations.
You may ask us to restrict the processing of your data in certain situations — for example, while you are disputing the accuracy of data we hold.
You may withdraw your consent to marketing emails or promotional communications at any time, with no impact on your account or services.
If you believe your privacy rights have been violated, you may file a complaint with us or with the Department of Personal Data Protection Malaysia.
To exercise any of the rights above, please submit a written request to support@rapid97.biz stating your full name and account number Rapid 97, and the right you wish to exercise. We will respond within 14 business days.
Rapid 97 only retains personal data for as long as it is needed for the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.
If you request data deletion earlier than the standard retention period, Rapid 97 will evaluate requests based on applicable legal requirements. Data required for legal compliance cannot be deleted before the prescribed minimum retention period.
Once data is deleted, it cannot be recovered. If you close your Rapid 97 account but wish to register again in the future, you will need to go through the full registration process anew.
Rapid 97 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When we make material changes, we will:
Continued use of the platform Rapid 97 after the effective date of any Privacy Policy amendment will be considered acceptance of those changes. We recommend reviewing this page periodically.
This Privacy Policy was last updated on 1 January 2026. This version supersedes all previous versions of the Rapid 97 Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how Rapid 97 handles your personal data, please contact us through the following channels:
We are committed to responding to all privacy-related enquiries within 48 working hours. For requests requiring in-depth investigation (such as data access or deletion requests), the full response time is 14 business days.
If you are not satisfied with our response, you have the right to escalate your complaint to Department of Personal Data Protection Malaysia (JPDP) operating under the Personal Data Protection Act 2010.
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